63ok Terms and Conditions

1.1 Key Definitions

The following terms carry specific meanings throughout these Terms:

• "Platform" — refers to the 63ok website, app, and all associated services.
• "Member" — a person who has successfully completed registration and holds an active account.
• "Wallet" — a member's personal financial account on the platform.
• "Bonus" — any promotional reward or additional funds provided by 63ok.
• "Bet" — any financial participation in a game or sports event made from the wallet.
• "Wagering Requirement" — the total amount that must be wagered before bonus funds become withdrawable.

1.2 Scope of Applicability

These Terms apply to all services offered by 63ok, including casino games, sports betting, live dealer games, slot games, and any services added in the future. In addition to these Terms, the Privacy Policy and Responsible Gaming Policy also apply and are considered an inseparable part of these Terms.

2.1 Registration Requirements

The following conditions must be met to open an account with 63ok:

• The applicant must be 21 years of age or older.
• Each individual may open only one account. Multiple accounts are prohibited.
• All information provided must be accurate, complete, and up to date.
• A valid mobile number and email address are required for registration.
• Residents of countries or jurisdictions where online gaming is legally prohibited may not register.

2.2 Account Security

Keeping your account password secure is entirely your responsibility. You are personally responsible for all activity conducted from your account. If you suspect unauthorized use, contact us immediately at [email protected] or through live chat. Sharing account credentials with any third party is strictly prohibited.

3.1 Minimum Age

63ok operates exclusively for adults aged 21 and above. This is a strict policy that will not be relaxed under any circumstances. If a minor opens an account using false information, that account will be closed at any time and all funds may be forfeited.

3.2 Age Verification

63ok may request a National ID (NID), passport, or birth registration certificate at any time to verify age. Withdrawals may be placed on hold until verification is complete. We take the 21+ age requirement very seriously and no exceptions apply.

4.1 KYC Process

Under the Know Your Customer (KYC) process, members may be required to submit the following documents:

• Government-issued identity document (National ID or passport).
• Proof of address (utility bill or bank statement — within the last 3 months).
• Proof of ownership of payment method (bKash, Nagad, Rocket, or bank account).

4.2 Consequences of Non-Verification

Withdrawals will not be processed from accounts that have not completed KYC. If KYC is not completed within a reasonable period, 63ok may, at its discretion, restrict or suspend the account. This rule exists to prevent money laundering and to ensure platform security.

5.1 Deposit Rules

The following rules apply when depositing funds into 63ok:

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Deposited funds must come only from the member's own account — deposits from third-party accounts are prohibited.
• After a successful deposit, funds are generally added to the wallet within a few minutes. If there is a delay due to technical reasons, please contact live chat.

5.2 Withdrawal Rules

When withdrawing funds from the wallet:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing generally takes 30 minutes to 3 hours.
• Withdrawals will only be made to the same payment method used for the deposit.
• Once a withdrawal request is being processed, it may not be possible to cancel it.
• 63ok reserves the right to place withdrawals on hold in cases of suspicious activity.

5.3 Currency and Conversion

All transactions on 63ok are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies will be converted at the applicable exchange rate. If any additional charge is applied for currency conversion, this will be communicated in advance.

6.1 Welcome Bonus

63ok offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳5,000 will earn an additional ৳5,000 as a bonus, bringing the total wallet balance to ৳10,000. The wagering requirement for this bonus is 20x.

6.2 Wagering Requirement

To withdraw bonus funds, you must wager 20 times the bonus amount. This means that if you receive a ৳5,000 bonus, you must complete ৳100,000 (bonus × 20) in wagers before the bonus becomes withdrawable. Attempting to withdraw before the wagering requirement is met will result in the bonus being cancelled.

6.3 General Bonus Terms

• Each bonus offer has a specific expiry period — any unused bonus will be cancelled after expiry.
• Taking advantage of bonuses through multiple accounts is strictly prohibited.
• Bonuses are for personal use only — they cannot be sold, transferred, or exchanged.
• 63ok reserves the right to cancel or modify any bonus without providing a reason.
• If bonus abuse is detected, the account may be permanently closed.

7.1 Fair Play Guarantee

All games on 63ok are operated using Random Number Generator (RNG) technology, which ensures completely impartial and verifiable outcomes. Live dealer games are powered by reputable game providers and their results cannot be interfered with in any way.

7.2 Technical Issues

In the event of a technical problem or disconnection during a game, 63ok will attempt to restore the previous state. However, any outcome that has not been confirmed by server records will not be considered valid. 63ok reserves the right to correct any winnings that were incorrectly displayed due to a technical error.

7.3 Maximum Bet Limits

A maximum bet limit is set for each game or event and is displayed in the game interface. Any attempt to place a bet exceeding this limit will be automatically rejected by the system. In special circumstances, 63ok may unilaterally reset the bet limit for any individual member.

8.1 Self-Limitation Tools

63ok gives every member the ability to control their gaming activity. Members can set the following limits:

• Daily, weekly, or monthly deposit limits.
• A temporary account break for a set period (cooling-off period).
• Permanent self-exclusion.

To use these tools, contact us via live chat or at [email protected].

8.2 Signs of Problem Gambling

The following signs may indicate problem gambling:

• Placing more bets in an attempt to recover lost money.
• Gambling causing problems in family life or at work.
• Being unable to control gaming activity.
• Gambling with borrowed money or by selling assets.

If you or someone you know is experiencing these issues, please read the Responsible Gaming page and seek support.

9.1 Strictly Prohibited

The following activities are completely prohibited on the 63ok platform:

• Operating multiple accounts or using another person's account.
• Registering with false or misleading information.
• Placing coordinated bets with the intention of unfairly claiming bonus benefits (Bonus Abuse).
• Using software, bots, or any automated method to play games.
• Attempting unauthorized access to the platform's security or data systems.
• Using the platform for money laundering or any other illegal financial activity.
• Threatening, discriminating against, or behaving inappropriately toward other members or staff.
• Conducting transactions using a third-party payment account.

9.2 Consequences of Violations

If evidence is found of involvement in any of the prohibited activities above, 63ok may take the following actions:

• Immediately suspending or permanently closing the account.
• Forfeiting all bonus funds in the wallet.
• Notifying the relevant authorities where applicable.
• Deducting any improperly obtained winnings from the wallet.

10.1 Closure by 63ok

63ok may suspend or close an account without prior notice in the following circumstances:

• Serious violation of the terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Extended inactivity (typically 12 months).
• Failure to complete KYC.
• Action required for legal or regulatory reasons.

10.2 Closure by the Member

You may close your account at any time. Send a closure request to [email protected] or let us know via live chat. It is advisable to withdraw any valid funds in your wallet before closing your account, as reactivation afterwards may require a verification process.

11.1 Data Collection & Use

63ok collects and stores members' personal information securely. All data is protected using SSL encryption technology. We never sell your personal information to third parties. For details on how your data is used, please read our Privacy Policy.

11.2 Cookies

63ok uses cookies to ensure the proper functioning of the website and to improve the user experience. By continuing to use the platform, you are agreeing to the cookies policy.

12.1 Service Limitations

63ok provides its services on an "as-is" basis. While the platform strives to ensure uninterrupted service at all times, temporary disruptions may occur due to technical maintenance, upgrades, or unforeseen circumstances. 63ok will not be liable for any financial loss resulting from such interruptions.

12.2 Limitation of Damages

63ok's maximum liability in any claim shall be limited to the actual deposit amount in the member's wallet at the time of the relevant transaction. 63ok is in no circumstances liable for indirect, incidental, or consequential damages.

13.1 Ownership

All content on the 63ok platform — logos, designs, graphics, text, software, and databases — is the exclusive property of 63ok. These are protected by intellectual property law. Reproducing, distributing, or modifying any content without written permission from 63ok is prohibited.

13.2 Member Content

You are solely responsible for any content you publish on the platform through chat, reviews, or any other means. Content you publish is considered to grant 63ok a non-exclusive, worldwide licence to use, modify, and display it.

14.1 Complaints Process

If you have a complaint or dispute, first write to us in detail at [email protected] or let us know via live chat. Our support team provides assistance in Bengali 24/7 and most issues are resolved promptly.

14.2 Formal Disputes

If a dispute is not resolved through the support team, both parties will attempt to reach a resolution through negotiation. If negotiation fails, mediation will be pursued. The outcome of mediation will be considered binding on both parties.

15.1 Changes to Terms

63ok reserves the right to amend these terms and conditions at any time. For significant changes, notice will be given via registered email or on the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms. It is therefore advisable to visit this page regularly.

15.2 Contact Information

If you have any questions or comments regarding these terms and conditions, please contact us using the following:

• Email: [email protected]
• Live Chat: Bengali support available 24/7.